Terms of Use
These Terms of Use apply to the website https://tankopetfood.com, owned by the société anonyme (S.A.) company under the name “TANKO ANONIMI ETAIRIA EMPORIAS ZOOTROFON” and trading as “TANKO PETFOOD S.A.”, based in the Municipality of Tenea, Corinth, Greece, with Tax Identification Number 800498101 and registered with the Corinth Tax Authority.
These Terms are effective as of April 2025 and are intended to inform and protect the consumer while promoting transparency in our relationship. They do not override any applicable legal provisions or the users’ legal obligations. For that reason, users are advised to carefully read these Terms in their entirety, as well as to consult the relevant legal provisions applicable at the time of use. By using our website, you agree to these Terms of Use and to all applicable laws and regulations, and you represent that you have the legal capacity and authority to enter into this agreement. If you do not agree with any part of these Terms or any other terms of our website, you must refrain from using it immediately.
1. AMENDMENTS TO TERMS
The Effective Date of these Terms is indicated at the beginning of this page. Although we do not intend to frequently amend these Terms, we reserve the right to do so at any time. Your continued use of the TANKO PETFOOD Sites after the Effective Date constitutes your acceptance of the amended Terms. The updated Terms shall prevail over any and all previous versions. Accordingly, we encourage you to review these Terms each time you access or use any TANKO PETFOOD Sites and to keep a printed copy for your records.
2. ADDITIONAL TERMS
Certain services offered by or through the TANKO PETFOOD Sites, such as mobile applications or other features, may be subject to additional terms and conditions presented in conjunction with these Terms. You must agree to those additional terms before using such services. These Terms and any such additional terms shall apply concurrently. In the event of an irreconcilable conflict between any additional term and a provision of these Terms, the additional term shall prevail.
3. TANKO PETFOOD CONTENT
TANKO PETFOOD retains full and exclusive ownership of all information and material made available or submitted on the TANKO PETFOOD websites, including but not limited to artwork, graphics, text, audiovisual clips, trademarks, logos, and any other content (collectively referred to as “TANKO PETFOOD Content”).
Printing, copying, or any form of use of the materials and content available on the TANKO PETFOOD website requires the prior written consent of our company and may only be carried out for strictly personal, non-commercial use.
All content of the website—including, without limitation, trade names, trademarks, images, graphics, photographs, designs, and text—is the intellectual property of TANKO PETFOOD and is protected under the applicable provisions of Greek law, European Union law, and international intellectual property conventions. Some content may constitute the intellectual property of third parties, for which TANKO PETFOOD has obtained the necessary license for exclusive use in relation to its website and its legitimate business purposes.
Any reproduction, transfer, modification, creation of derivative works based on the content, or any misleading use of the website’s origin or ownership is strictly prohibited. Furthermore, reproduction, republication, uploading, posting, dissemination, transmission, or any other use of the content, by any means or in any form, for commercial or other purposes, is allowed only upon prior written consent by TANKO PETFOOD or the rightful intellectual property owner.
Names, images, logos, and distinctive signs that appear on the website and refer to TANKO PETFOOD, its products, its services, or third parties, are the property of TANKO PETFOOD or such third parties, respectively, and are protected under applicable trademark laws. The appearance of such trademarks on the TANKO PETFOOD website does not imply the grant of any license or right of use thereof by any third party.
4. SUBMISSION OF INFORMATION
TANKO PETFOOD may allow users to submit comments, information, suggestions, reviews, photographs, and other forms of content through its website. By transmitting or submitting any such content, users grant TANKO PETFOOD and its authorized representatives an irrevocable, royalty-free, and non-compensable license to use, reproduce, distribute, and exploit such content for any purpose, without restrictions, and without being subject to any confidentiality obligations or limitations on use, including potential use by third parties.
Users confirm that they possess the lawful right and title to any material they submit, including but not limited to trademarks, copyrights, and other protected rights, and that their submissions comply with all applicable national and international laws and regulations.
TANKO PETFOOD bears no responsibility for delays in the receipt of any message, nor is it under any obligation to respond. TANKO PETFOOD reserves the right—but not the obligation—to edit, remove, reject, or refrain from posting any Submission, and it assumes no liability for any content you post. Users are strongly advised not to disclose personal data, and it is expressly stated that TANKO PETFOOD bears no liability for any information users choose to disclose.
5. AGE RESTRICTION FOR USE
The user/customer agrees to use the services, information, and data of the online store in accordance with the law, and in good faith and in accordance with fair commercial practices.
You must be at least 18 years old—or older, if required by applicable law in your jurisdiction under international law—to use the TANKO PETFOOD website. Your access to and use of the website constitutes a declaration that you meet the above age requirement.
TANKO PETFOOD does not intend to engage in transactions with, or collect personal data from, minors. However, as it is not feasible for the company to verify or guarantee the age of users, any minor who uses the TANKO PETFOOD website and submits personal data through it will be presumed to have obtained the necessary consent from their parent(s) or legal guardian(s).
6. LAWFUL USE AND TERMINATION
TANKO PETFOOD reserves the right, at its sole discretion, to terminate your access to the TANKO PETFOOD Sites at any time, without prior notice and for any reason. In any event, the unlawful use of the website is strictly prohibited. This includes, without limitation, the installation of illegal or malicious software, any access to or use of the website’s code or other proprietary material, the unauthorized collection of information concerning other users, and any interference with or disruption of another person’s use of the website.
TANKO PETFOOD will take all lawful measures to protect its website from illegal acts by third parties and shall not be held liable for any damages incurred by individuals as a result of such unlawful acts.
Any external websites accessible via hyperlinks provided on our website are not under the control of TANKO PETFOOD. TANKO PETFOOD assumes no responsibility for the content, functionality, or policies of such third-party websites. Access to these websites is made at your own risk and is provided solely for convenience, without any endorsement or responsibility for their use.
7. USER LIABILITY
Visitors and users of our website agree not to use it for any of the following purposes:
I. To post, send, email, or otherwise transmit any content that is illegal for any reason, or that unlawfully infringes or harms TANKO PETFOOD or any third party, or violates the confidentiality or privacy of any individual;
II. To post, send, email, or otherwise transmit any content that offends public decency, social values, or the protection of minors;
III. To post, send, email, or otherwise transmit any content which users are not legally authorized to share under any law or contractual obligation (including, but not limited to, insider information, proprietary or confidential information acquired or disclosed as part of employment relationships, or subject to confidentiality agreements);
IV. To post, send, email, or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any third party;
V. To post, send, email, or otherwise transmit any material containing software viruses or any other computer code, files, or programs designed to interrupt, damage, destroy, or limit the functionality of any computer software or hardware;
VI. To intentionally or unintentionally violate any applicable local, national, or international law or regulation;
VII. To harass, stalk, defame, or otherwise interfere with any third party in any manner;
VIII. To collect or store personal data relating to other users without their consent or without lawful basis.
8. PRIVACY / SECURITY
Please ensure that you have carefully read our Privacy Policy to understand what types of information TANKO PETFOOD collects on the TANKO PETFOOD Sites and how such information is processed.
Without limiting the terms of our Privacy Policy, you acknowledge that while TANKO PETFOOD exercises due diligence, it cannot guarantee that your use of its website or any information you provide through such use will remain confidential or secure. TANKO PETFOOD shall not be held liable for any potential failure to ensure privacy or data security, and you remain solely responsible for adopting all necessary precautions to safeguard your information and device.
TANKO PETFOOD reserves the right, at any time and at its sole discretion, to disclose any information it deems necessary to comply with any applicable law, regulation, legal process, or governmental request.
TANKO PETFOOD, as a Data Controller, is committed to taking all reasonable measures to manage and protect the personal data of visitors and users of the website in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), as well as applicable national, EU, and international laws on the protection of individuals with regard to the processing of personal data, as in force.
TANKO PETFOOD processes visitor data (such as name, surname, email address, contact phone number, etc.) submitted via the website’s contact form solely for the purpose of communicating with users.
TANKO PETFOOD uses cookies to improve its website and personalize user experience by optimizing how visitors navigate through the website.
TANKO PETFOOD also processes user data (such as name, occupation, email address, home address, landline, mobile number, etc.) provided through the website for the aforementioned purposes.
Users are informed of their rights under Articles 12–22 of the General Data Protection Regulation, including the rights to:
• transparency and information,
• access,
• rectification,
• erasure (right to be forgotten),
• restriction of processing,
• objection,
• purpose limitation,
• data portability,
• and the right not to be subject to a decision based solely on automated processing, including profiling.
Access to user data is strictly limited to authorized employees only, and only when necessary for legitimate business purposes.
TANKO PETFOOD shall not be held liable for any data breaches resulting from malicious software, unlawful interference by third parties, or other external factors, even in cases of simple negligence.
9. DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITY
TANKO PETFOOD warrants that it has validly entered into these Terms and has the legal authority to do so. You warrant that you have validly entered into these Terms and have the legal authority to do so.
The TANKO PETFOOD website is provided on an “as is” and “as available” basis at all times, without any warranty of any kind, express or implied, including but not limited to all implied warranties or conditions of merchantability, fitness for a particular purpose, title, non-infringement, freedom from defects, uninterrupted access, or any warranties arising from course of dealing or usage of trade.
TANKO PETFOOD makes no warranty that the website will meet your requirements, that its operation will be uninterrupted, virus-free, or error-free, or that any errors will be corrected.
Your use of the website is at your sole risk, and TANKO PETFOOD shall not be liable for any damages of any kind, including but not limited to direct, indirect, incidental, consequential, punitive, tort-based, or negligence-based damages.
This disclaimer of liability shall not apply to the extent prohibited by applicable law.
10. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless TANKO PETFOOD and its directors, officers, employees, and agents from and against any and all losses, liabilities, actual or threatened claims, demands, actions, damages, costs, expenses of defense, and reasonable attorneys’ fees arising out of or relating to:
(a) your use of the TANKO PETFOOD Sites;
(b) any violation of these Terms;
(c) any violation of the rights of any third party; or
(d) any violation of applicable law.
TANKO PETFOOD reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such cases, you agree to cooperate fully with TANKO PETFOOD’s defense. No settlement that affects the rights or obligations of TANKO PETFOOD may be made without its prior written consent.
11. DISPUTE RESOLUTION
These Terms shall be governed by, construed and enforced in accordance with the laws of Greece and shall be binding upon the parties worldwide. Termination of the agreement does not limit any other rights or legal remedies available to TANKO PETFOOD.
Each party agrees to bring claims against the other solely on an individual basis and not as a plaintiff or class member in any purported class or representative action. All claims against TANKO PETFOOD must first be notified in writing both via email and in hard copy to the company’s registered office. If the issue cannot be resolved amicably in good faith and in accordance with fair commercial practices, the dispute shall be submitted to mandatory mediation under the rules of Greek law in Athens, prior to the initiation of any legal proceedings.
Note: By accepting these Terms, you explicitly agree to waive any claims or actions you might otherwise have under the laws of any jurisdiction other than Greece, including, without limitation, any claims or proceedings under the laws of your own country. You further agree that the exclusive jurisdiction and applicable law for any disputes shall be those of the Hellenic Republic, and that Greek courts shall have sole competence.
You are informed that in the event of a dispute arising from your transaction with us, and provided that you have submitted a relevant request via the contact form of our online store but we are unable to reach a mutually acceptable solution, you have the right, prior to initiating mediation, to refer the matter to the Online Dispute Resolution (ODR) platform of the European Commission at:
https://ec.europa.eu/consumers/odr/main/?event=main.home2.show,
which is directly connected to the competent Independent Authority – Consumer Ombudsman.
Through the platform, you may submit a request for resolution, upon which our company may be contacted by the said Authority. We hereby note that TANKO PETFOOD, in good faith, recognizes the consultative role of the decisions of the Consumer Ombudsman and any other authority whose intervention aims to resolve consumer disputes amicably. However, TANKO PETFOOD does not commit to the enforceability of such decisions. In any event where resolution via the ODR platform is unsuccessful, jurisdiction shall revert to the competent civil courts.
12. TERMINATION
These Terms shall automatically terminate upon your failure to comply with any provision herein. TANKO PETFOOD reserves the right to suspend, terminate, or restrict your access to the TANKO PETFOOD Sites, at any time, with or without prior notice, and for any reason.
Termination of these Terms shall not limit any other rights or remedies available to TANKO PETFOOD under law or equity.
13. INFRINGEMENT OF RIGHTS
If you believe that your work has been copied in a way that constitutes copyright infringement, or if you believe that your intellectual property rights have otherwise been violated on or through the TANKO PETFOOD Sites, you are requested to send an email notification to TANKO PETFOOD, accompanied by a registered physical letter to the company’s registered office, as stated above.
Your notice must include sufficient information to identify the allegedly infringing material and establish your rights, in accordance with applicable intellectual property legislation.
14. FORCE MAJEURE
TANKO PETFOOD hereby states that, in fulfilling its obligations arising from these Terms of Use and the operation of its website, certain conditions of force majeure or events beyond its reasonable control may arise, which may impact its ability to perform. Such events may include, but are not limited to: earthquakes, extreme weather events, pandemics (including but not limited to COVID-19), strikes, riots, decisions by competent authorities, malicious software, cyber fraud, system failures, or other unforeseen and uncontrollable incidents that affect the proper functioning of the website or the operations of involved parties.
TANKO PETFOOD shall make every reasonable effort to maintain the smooth operation of its website; however, it shall bear no liability for any inability to fulfill its obligations arising from such circumstances.
15.GENERAL PROVISIONS
These Terms, together with our Privacy Policy, constitute the entire agreement between you and TANKO PETFOOD with respect to the subject matter hereof, and supersede any and all prior or contemporaneous understandings, representations, or agreements, whether oral or written, not expressly stated herein.
These Terms shall be binding upon and inure to the benefit of you and TANKO PETFOOD and each of your respective successors and permitted assigns. TANKO PETFOOD may assign these Terms at its sole discretion; however, you may not assign or transfer your rights or obligations under these Terms without the prior express written consent of TANKO PETFOOD.
If any provision of these Terms is found to be invalid or unenforceable, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect as if the invalid or unenforceable provision had not been included.
Failure by either you or TANKO PETFOOD to enforce any provision of these Terms at any time shall not be construed as a waiver of such provision or of the right to enforce it at any other time.
The section headings and explanatory notes contained in these Terms are for convenience only and do not in any way define, limit, or affect the meaning or interpretation of the corresponding provisions.
These Terms and all related documentation shall be drafted either in Greek or English. While certain versions of these Terms may be made available in languages other than Greek (whether translated by a human translator or generated by automated software), the Greek version shall prevail in case of conflict.
For any additional matters, please contact us in writing before using the website.
